| RMA |
| *** NOTE: Our RMA policy deals with our direct customers only ( v endors, VARs & resellers who buy directly from Computer City ) . If you are an end-user or have purchased our products from another source, please contact your vendor for more information on RMA returns, warranties, and credit. |
| 1. All returns should be properly packaged to prevent possible damage during delivery. Computer City is not responsible for items that are misdirected, lost or damaged in case of improper packing. |
| 2. Please fill out information required in RMA Form. We can not issue RMA number without your completion of the form. |
| 3. We will ship back RMA replacement via RPS Ground. If you require faster delivery, an additional shipping cost will be charged. |
| 4. Computer City reserves the right to issue credits or refunds in exchange for returned products, or to replace merchandise with new or repaired, used, or reconditioned parts. |
| 5. We offer 90 days warranty on replaced parts only from the date of shipping back from Computer City . |
| 6. On No Trouble Found ( NTF) items, customers may be charged a $200 diagnostics fee for labor plus return shipping and handling costs. |
| 7. Please DO NOT return all accessories such as cables etc. as we will not be responsible for the storage, damage, or lost of these accessories other than the RMA item. |